diamond exchange

diamond exchange App support

Contact
+91 3095193910

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The diamond exchange:

Q1: How to log in after installing the diamond exchange?

To log in, start by opening the app and entering your registered mobile number. Verify the OTP sent to your phone to complete the login process. This eliminates the need for a password or email login, offering a convenient and easy way to access the app.

Q2: What should I do if I am not getting OTP?

To start the process, check your internet connection for a strong signal. Click on "send OTP" and wait for the verification code to arrive, or wait for the time limit to see if it's sent. If you don't receive the OTP, you can reach out to the app's support system via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in, use your existing active number. If you've changed your number, send your updated KYC (Know Your Customer) details to customer support via email to facilitate the account transfer. This will help resolve any issues and allow you to access your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version from the store. Once you've installed the updated app, you can log in and start playing without any problems. This should fix any issues you were experiencing with the previous version.

Most Asked Questions Related To Withdraw In The diamond exchange:

Q1: What is the minimum withdrawal amount in the diamond exchange?

In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals can only be made from earnings from gaming activities, not from bonus collected. This means you can't withdraw bonus money, only the money you've earned through gaming.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI information, and all relevant bank account details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process in 30 minutes to 3 hours. However, some users may experience delays with payments, which can take up to 24 hours to process. This can extend the overall completion time beyond the initial timeframe.

Q4: Why is the bonus balance not being withdrawn?

The bonus money can only be used within the gaming platform and cannot be withdrawn. Any winnings earned by using the bonus amount can be withdrawn. This means you can use the bonus to play games and keep any potential winnings.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the money will be added to your wallet account within 24 hours. If it still doesn't happen, you can reach out to their care centre for assistance.

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